Bonnyrigg Rose Football Club
A community football club in Midlothian, Scotland, dating back to 1881, offering football for boys and girls from age 5 upwards alongside camps and holiday programmes.
Visit their website"We've saved countless hours of administration every week and grown our football provision significantly, without needing to increase administrative support."
Before Pembee: The Problems
No booking system. Spreadsheets everywhere. Admin blocking growth.
The Challenges
- •No booking system at all: everything ran on spreadsheets, emails, messages and paper registers
- •Payments collected manually by bank transfer, then chased by hand
- •Administration taking up a huge amount of time every week as programmes grew
- •Facing a choice between limiting growth or paying for extra administrative staff
In Their Words
"As our football programmes grew, the amount of administration became increasingly difficult to manage and was taking up a huge amount of time each week."
"We were spending more time managing bookings and payments than developing and delivering programmes."
"My main concern was whether a booking system would be easy for both our staff and customers to use. I didn't want to invest time and money into a system that created more problems than it solved."
Why we chose Pembee
The deciding factor was seeing how easy the platform was to navigate and how many of our processes it could streamline in one place. The ability to manage bookings, payments, participant information, communication and registers through a single system made it an obvious solution for us.
The Solution
The key decision was to make Pembee the central hub for all of the club's extra football provision. Instead of having information spread across multiple systems, everything now sits in one place, giving better organisation, consistency and visibility across every programme.
Overcoming Challenges
The hardest part was transitioning from a completely manual process to a digital system while ensuring customers had a smooth experience. Good communication and organisation were important throughout, but Pembee's simplicity made the transition much easier than expected.
The Results
Hours Saved Every Week
We've saved countless hours of administration every week through automation and streamlined processes. The platform has enabled us to grow our football provision significantly without needing to increase administrative support. We now manage more programmes, more participants and more bookings than ever before.
Freed Up to Focus on Football
The defining moment was when we launched new programmes and realised everything from bookings to payments and attendance could be managed effortlessly through one system. We no longer had to spend hours chasing payments or updating spreadsheets, which freed us up to focus on coaching and programme development.
Confidence to Keep Growing
Pembee is now an essential part of our operation and has become our standard way of working. Every holiday and ad-hoc programme we deliver runs through the platform. It has given us the confidence to continue expanding, and has played a massive role in helping us become more efficient, professional and scalable as an organisation.