Wild Learning
An Ofsted-registered outdoor learning provider running forest school sessions and child-led holiday clubs across Surrey and London, from Alice Holt Forest to Highgate Wood.
Visit their website"We receive far fewer phone calls from people having problems with the booking system, and we spend less time on the back end, which means we have more time to work on building our business."
Before Pembee: The Problems
A rigid system. An uninterested provider. Lost sales and firefighting.
The Challenges
- •A booking system from a large provider that wasn't interested in a small business
- •Stuck with default options that didn't fit the business model, and changes took a long time, if they came at all
- •Disgruntled customers and lost sales caused by the booking experience
- •Hours spent on the phone firefighting booking problems
In Their Words
"We were using a booking system provided by a large provider. They weren't interested in a small business. Where it didn't fit with our business model, they were not interested in looking at amendments."
"Our customers were getting disgruntled and we were losing sales because of the booking system. We received a lot of phone calls from customers having problems, which increased the amount of time we were on the phone firefighting."
"We don't like system change, as it takes time to relearn another package and how it works."
Why we chose Pembee
We looked at various companies providing booking systems for small businesses, comparing cost and the ability to support us. We were impressed that we were communicating with the people who owned the company and were building up the business. We did have a concern that it was a risk to move to a small, fairly new business, but the price was right, and we felt the people we were talking to were listening to us.
Overcoming Challenges
The help with the transfer of the business from our old booking system to the new one was excellent. If we had problems or queries, they were answered very promptly.
The Results
Fewer Problems, More Time
We receive far fewer phone calls from people who are having problems with the booking system, and we spend less time on the back end of the system, which means we have more time to work on building our business.
A System That Fits
We have been really pleased with our move. The system works really well with the way that we work, and we like the fact that the costs are spread over the year rather than being one lump sum.
Support That Listens
We love the fact that when we make requests, the changes are responded to promptly, and even if you can't make the change, you explain why. Overall we are really impressed with Pembee. The support has been excellent, and I would have no hesitation in recommending it to another small business.